Fixed
Gully/Drainage problem
Reported via Open311 in the Gully/Drainage category by Cheshire East Council at 08:40, Wed 2 November 2022
Council ref: 3979818.
Gully/Drainage problem
Updates
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Thank you for contacting Cheshire East Highways. We have logged your enquiry and passed it to a member of our team.
Our teams are working hard to manage and respond to reports from members of the public.
We are currently experiencing an increase in demand of reported issues along with a temporary reduction in available staff due to Covid-related sickness and self-isolation.During this time and until the situation improves, we will be prioritising those issues that present most risk to the travelling public. While we normally aim to provide you with a response within 20 working days, response times for all other reported issues may take longer than usual.
Thank you for your patience.
Posted by Cheshire East Council at 15:05, Thu 24 November 2022
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State changed to: In progress
Updated by Cheshire East Council at 15:05, Thu 24 November 2022
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We have carried out an initial assessment of the problem and we need more time to decide our next steps. Drainage issues can be complex and time consuming-matters and at this stage we are unable to give you any indication on timescale. We will update your enquiry once we have more information. In the meantime, we will keep the area safe through routine inspections. If you believe the location has become unsafe and is presenting an immediate danger, please call 0300 123 5020 or out of hours on 0300 123 5025. If you would like to know more about how we manage gullies and drains, you can find information here: https://www.cheshireeast.gov.uk/ highways_and_roads/ road-maintenance/ gullies-and-drains.aspx
Posted by Cheshire East Council at 15:00, Wed 30 November 2022
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Following our telephone call we consider the matter to be resolved.
State changed to: Closed
Posted by Cheshire East Council at 10:38, Tue 24 January 2023
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We have assessed your report and have arranged to carry out work as soon as possible.
State changed to: Action scheduled
Posted by Cheshire East Council at 14:22, Mon 6 February 2023
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We are pleased to confirm that work is now complete, and your report has been closed.
State changed to: Fixed
Posted by Cheshire East Council at 14:23, Mon 6 February 2023
This report is now closed to updates from the public. You can make a new report in the same location.