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Waterloade, Nantwich

Reported via desktop in the Footway category by Helen Biddle at 11:59, Saturday 3 September 2022

Sent to Cheshire East Council less than a minute later. Council ref: 3799688.

Hi, the workmen working on the new pavements in Nantwich are going a brilliant job but I think you have made a major mistake. As a mobility scooter user I am very conscious about dropped kerbs. At the moment there is a dropped kerb outside Hope House charity shop with a dropped kerb across the road outside the travel agents. Currently there is a temporary plastic ramp in that position on an ordinary kerbstone. They say there is no plan to have dropped one there when the project is finished. I am really concerned that wheelchair, mobility scooter and pram users will use the dropped kerb outside the charity shop and then finding they can't get off the road at the other side. This is a major crossover point on a very busy corner and it would mean wheelchairs and mobility scooter users would have no choice but to drive on the road in a dangerous situation. There is an option to go down to the traffic lights to cross over but with a dropped kerb on one side of the road there should be another on the opposite side of the road. It isn't possible to go on the other footpath past the pub and other shops as there is no dropped kerb on the small junction outside the pub which stops us going that way. I would really appreciate your comments on this and I would be happy to meet someone from your department to show the difficulties using this pavement.

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  • Thank you for contacting Cheshire East Highways. We have logged your enquiry and passed it to a member of our team.

    Our teams are working hard to manage and respond to reports from members of the public.

    We are currently experiencing an increase in demand of reported issues along with a temporary reduction in available staff due to Covid-related sickness and self-isolation.

    During this time and until the situation improves, we will be prioritising those issues that present most risk to the travelling public. While we normally aim to provide you with a response within 20 working days, response times for all other reported issues may take longer than usual.

    Thank you for your patience.

    Posted by Cheshire East Council at 11:59, Saturday 3 September 2022

  • State changed to: In progress

    Updated by Cheshire East Council at 11:42, Thursday 22 September 2022

  • We deal with defects based on the level of immediate risk. We have assessed the issue and it does not present an immediate risk to highway users at this time. As the problem you have reported is not causing an immediate safety issue we will now look at the best long- term approach for this location. We keep all roads and highway assets safe through our routine inspections. If anything is identified as a risk during a future inspection, we will take action to deal with it as appropriate.

    State changed to: No further action

    Posted by Cheshire East Council at 11:08, Monday 26 September 2022

This report is now closed to updates. You can make a new report in the same location.